EnrollmentVerify — Frequently Asked Questions

1. How can I tell when new enrollment information is available for a specific school?

2. The school I want isn’t listed, what can I do?

3. How much do enrollment verifications cost? 

4. How do I pay for enrollment verifications?

5. I don’t have a credit card. How can I obtain an enrollment verification?

6. How far back is enrollment data available?

7. How can I verify enrollment from before the last 18 months? 

8. Is anticipated graduation date (AGD) provided?

9. Is grade point average (GPA) provided?

10. What information does EnrollmentVerify provide?

11. The current term is not displayed, what do I do?

12. Can I reprint my enrollment verification certificate without paying for a new request?

13. Is the Clearinghouse a "primary source" for education verifications?

14. What Are Diploma Mills & How Can I Learn More About Them?

15. Can I use EnrollmentVerify to verify my enrollment for my student loan? 

16. I need to verify my enrollment to continue health insurance benefits under my parents’ plan but the current information is not yet available. What should I do?

17. The enrollment history on my certificate is incorrect. How can I correct this information?

18. Do I need a user name and password to process an enrollment verification request?

19. Do you have a refund policy?

20. These FAQs did not answer my question, what should I do?

1. How can I tell when new enrollment information is available for a specific school?
New enrollment data is typically available after the add/drop period has passed for the school’s semester. After you select a school, if it has provided us with a schedule of its upcoming enrollment data submissions, the most recent available enrollment information will be displayed in a pop-up window (as shown below). Click “OK” to continue. Click “Cancel” to display the school’s next scheduled enrollment submission.

back to top

2. The school I want isn’t listed, what can I do?
Try the following steps:

• Enter more specific information, such as the school's full name.
  
• Enter only the partial school name and/or state.
  
• Many schools are similarly named. Use the location to narrow your search.
  
• Click here for a list of participating EnrollmentVerify schools. If the school is not on this list, contact the school's registrar office for assistance.

back to top

3. How much do enrollment verifications cost? 
Confirmed requests are $2.50 each plus the school’s surcharge, if any. Prices are displayed (as shown below) when you search for schools. There is no charge for unconfirmed requests.

back to top

4. How do I pay for enrollment verifications?
Verifications are payable via major credit card (i.e., Visa, MasterCard, American Express or Discover).

back to top

5. I don’t have a credit card. How can I obtain an enrollment verification?
The National Student Clearinghouse verifies enrollment solely via the Web. Requests are payable by credit card only.

However, if you are enrolled at a school that participates in Student Self-Service, you can obtain free enrollment verification certificates from your school’s secure web site. If not, contact your school’s registrar office for assistance.

back to top

6. How far back is enrollment data available?
Enrollment history covers the past 18 months. Attendance prior to this time cannot be confirmed using EnrollmentVerify. 

back to top

7. How can I verify enrollment from before the last 18 months? 
You can verify past attendance on our DegreeVerify site, www.degreeverify.org. 

back to top

8. Is an anticipated graduation date (AGD) provided?
No, AGD is not provided by EnrollmentVerify. If the school is a Student Self-Service participant, AGD may be displayed if the school has authorized release of this information. 

back to top

9. Is grade point average (GPA) provided?
No. Schools do not provide GPAs to the Clearinghouse. 

back to top

10. What information does EnrollmentVerify provide?
EnrollmentVerify provides enrollment history and status for the past 18 months, as reported by the school. If the school has not authorized the release of enrollment status, EnrollmentVerify will confirm only that a student is enrolled during the term. If the subject attended the institution but is NOT currently enrolled, it will be noted on the verification above the attendance history table.

Occasionally an institution will not verify enrollment even when a student is currently enrolled, such as when a student has exercised the right to restrict the release of information without consent or there is a hold on the student’s record. If enrollment cannot be confirmed, contact the institution directly.

back to top

11. The current term is not displayed, what do I do?
Email enrollmentverify@studentclearinghouse.org. Include your EnrollmentVerify transaction ID or the student’s name, school and semester you are attempting to confirm.

back to top

12. Can I reprint my enrollment verification certificate without paying for a new request?
Yes. To request a copy of your certificate, email enrollmentverify@studentclearinghouse.org. Include your name and EnrollmentVerify transaction ID (located on your credit card receipt email). We will email you a copy of the certificate.

back to top

13. Is the Clearinghouse a "primary source" for education verifications?
Yes. As the authorized legal representative of its participating educational institutions, the Clearinghouse is considered a primary source for degree and enrollment data. This allows the Clearinghouse to report student data to the U.S. Department of Education, state student loan guaranty agencies, and organizations performing verifications for professional licensing and credentialing. The Clearinghouse confirms degree and enrollment records provided by schools to requestors without additions or changes. To comply with Department of Education requirements, the Clearinghouse is subject to an annual audit by an independent accounting firm, which it has never failed.

back to top

14. What Are Diploma Mills & How Can I Learn More About Them? 
Diploma mills are entities that sells fraudulent educational credentials. For more information, including ways you determine if an educational institution is actually a diploma mill, see our diploma mills FAQs. 

back to top

15. Can I use EnrollmentVerify to verify enrollment for my student loan? 
No. EnrollmentVerify certificates can be used only for non-student loan related benefits or discounts (e.g., dependent certifications for health insurance, discounted software packages, etc.). 

back to top

16. I need to verify my enrollment to continue health insurance benefits under my parents’ plan but the current information is not yet available. What should I do?
Contact your insurance company to see if they will accept an alternative form of verification until your school submits current enrollment data and it becomes available via EnrollmentVerify. Generally, health insurance companies will accept a copy of your class schedule along with a receipt for your tuition payment until you can provide an official enrollment verification.

back to top

17. The enrollment history on my certificate is incorrect. How can I correct this information?
All enrollment information comes directly from your school’s student information system and is displayed on the certificate as we receive it. If it is incorrect, contact your school’s registrar office to confirm and correct your enrollment information. You should also request that they update the Clearinghouse system with your correct information.

back to top

18. Do I need a user name and password to process an enrollment verification request?
No. You need only a credit card. Go to www.enrollmentverify.org and click “New & Returning Users Enter Here” to obtain a verification.

back to top

19. Do you have a refund policy?
Refunds are reviewed on a case-by-case basis. To request a refund, email enrollmentverify@studentclearinghouse.org. Include your EnrollmentVerify transaction ID (located on your credit card receipt email) or the student’s name and the school verified on your request. 

back to top

20. These FAQs did not answer my question, what should I do?
Email us at enrollmentverify@studentclearinghouse.org. 

back to top