Frequently Asked Questions

Student Self-Service is an online service that enables students to obtain their enrollment and student loan information, including enrollment verification certificates, at no charge. Students at participating Student Self-Service schools can enjoy the convenience of performing important tasks on demand 24/7 without having to visit or call the registrar's office.

Yes, because it allows you to provide key services to students anytime and anywhere, day or night.

Student Self-Service is an ideal way to offset your office's administrative workload, provide faster and better service to students, and reduce student calls and visits for routine requests like enrollment certificates. In the event of a temporary closure or disaster, Student Self-Service also provides you with a way to deliver important services to your students even when your office isn't open.

 

Student Self-Service is very popular with students because of its many benefits, including: 

• Ease of use and security

• 24/7 access to enrollment verifications and enrollment history 

• Ability to print enrollment certificates on demand 

• Access to student lender information 

• Ability to order transcripts online (if you participate in our free Transcript Ordering service)

Students can perform a number of activities at no charge, including:

• Print enrollment verification certificates for health insurers, housing providers or other organizations requiring proof of enrollment. (Students can choose between two enrollment certificate options, current enrollment or all enrollment.) 

• Check the deferment forms and electronic notifications that have been sent on their behalf to student lenders

• Obtain a list of their student loan holders

• Link to real-time loan information. Your students can access all the information on their student loans available via Meteor. Meteor software, a shared effort of leading FFELP business partners, provides aggregated, real-time financial award data to student loan borrowers and schools.¹

• View their enrollment histories and find out when their school is scheduled to send the Clearinghouse its next enrollment update

• View the enrollment verifications performed on their behalf for student service providers

• Order an official transcript or view the status of previous transcript requests (if your school participates in our free Transcript Ordering service)

• Print a “Good Student Discount” certificate that they can submit to auto insurance companies and others to obtain good student discounts on goods and services²

¹In order to link to Meteor data, you must sign a Student Electronic Access agreement.

²Your institution must include a "Good Student Discount" flag in the enrollment data you provide to the Clearinghouse.

No, Student Self-Service is free to collegiate institutions. However, in order to receive Student Self-Service, you must participate in our free Core, DegreeVerify and EnrollmentVerify services. In order to maximize the time-savings benefits of our services, we also encourage  you to refer all verification requests to the Clearinghouse.

There is no charge to students to use Student Self-Service, unless they use it to order a transcript through our Transcript Ordering service. Students who order transcripts are charged a small service fee to help offset operating costs in addition to any transcript fees you assess, which are 100% remitted to you. You must participate in our free Transcript Ordering service to enable your students to order transcripts via Student Self-Service.

Student Self-Service integrates completely into your existing secure student web portal. The Clearinghouse will work with your technical staff to write a program to create a page that interacts with Student Self-Service. Sample program code will be provided.

Yes. If you like, the Clearinghouse can brand the masthead of your Student Self-Service pages with your school logo and colors. Although you cannot customize the enrollment certificate, you can add a custom message to the bottom, such as accreditation information. In addition, at your request, the student’s current anticipated graduation date (AGD) will be displayed on the enrollment certificate.

Yes. Like all Clearinghouse programs, Student Self-Service is fully compliant with FERPA.

If you already participate in Core, DegreeVerify and EnrollmentVerify, contact your Clearinghouse regional director or service@studentclearinghouse.org to request free Student Self-Service (if you want to provide Meteor data to your students through Student Self-Service, you will need to sign a Student Electronic Access agreement). We'll assign an implementation team member to guide you through your Student Self-Service activation. 

If you do not participate in Core, DegreeVerify and EnrollmentVerify, contact us to learn how to sign up for these free services and become eligible for free Student Self-Service.

If you have further questions about Student Self-Service, please contact the Clearinghouse at service@studentclearinghouse.org or 703-742-4200.